Return & Refund Policy

At Fitora, we take pride in the quality of our premium clothing. If you're not fully satisfied with your purchase, we're here to help.

1. Return Eligibility

• Items must be returned within 7 days of delivery.
• Items must be unused, unwashed, and in their original packaging with tags intact.
• Sale items are non-returnable unless defective or damaged.

2. Return Process

To initiate a return, email us at support@fitorashop.com with your order number and reason for return. We will guide you through the pickup or drop-off process.

3. Refunds

Once your return is received and inspected, we will notify you. If approved, your refund will be processed within 5–7 business days to your original payment method.

4. Exchange Policy

We offer easy exchanges for size or defect issues. Please mention clearly in your email if you wish to exchange instead of returning.

5. Non-Returnable Items

• Used or washed items
• Items without original tags/packaging
• Accessories (if not defective)

6. Need Help?

Contact us anytime at support@fitorashop.com. Our team is here to ensure your shopping experience remains seamless and satisfying.

Last updated: July 2025