Payment Policy

At Fitora, we strive to make your payment experience secure, smooth, and hassle-free. This Payment Policy outlines the methods we accept and how we ensure transaction safety.

1. Accepted Payment Methods

• Online Payments: Credit Cards, Debit Cards, UPI, Net Banking, and major digital wallets.
• Cash on Delivery (COD): Available for select locations as per courier availability.
• Gift Cards or Promo Codes: Can be applied during checkout for eligible orders.

2. Payment Security

All online transactions on our website are processed through secure and encrypted payment gateways compliant with PCI-DSS standards. We never store your complete payment details like card numbers or CVV codes on our servers.

3. Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email and SMS with complete details of your purchase.

4. Failed or Pending Transactions

If your transaction fails but the amount is debited from your bank, please contact us at support@fitorashop.com. We will verify and initiate a refund within 5–7 business days after confirmation from the payment gateway or bank.

5. Refunds & Cancellations

Refunds for eligible orders (as per our return policy) will be credited to your original payment method within 7–10 business days after processing. COD refunds, if applicable, will be processed via bank transfer or wallet credit.

6. Pricing & Currency

All prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. We reserve the right to update prices, discounts, or offers without prior notice.

7. Contact & Support

For any payment-related queries, please contact our support team at support@fitorashop.com with your order ID and payment details.

Last updated: July 2025